Privacy Policy for Connect Community Trust

Last Updated: 12 May 2025

At Connect Community Trust, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website and fill out enquiry forms.

1. Information We Collect

When you visit our website and complete an enquiry form, we may collect the following personal information:

- Name

- Email address

- Phone number

- Any other information you provide voluntarily in the enquiry form

2. Legal Basis for Processing Your Information

We will only process your personal information when we have a lawful basis to do so. The legal bases we rely on include:

- Consent: You have provided your explicit consent for us to process your personal information.

- Contractual Obligation: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.

- Legal Obligation: We are required to comply with a legal obligation to which we are subject.

3. How We Use Your Information

We use your personal information for the following purposes:

- To respond to your enquiries: We will use your information to provide you with the requested services or guidance.

- To communicate with you: We may contact you regarding your enquiries and provide updates about our programmes and initiatives.

- To improve our services: We may use your feedback to enhance our services and website.

- To comply with legal obligations: We may process your data to comply with legal requirements.

4. Data Confidentiality

We are committed to maintaining the confidentiality of your personal information. We will not sell, trade, or otherwise transfer your personal data to any third party without your explicit consent, unless required by law or to protect our rights. We take all reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, use, or disclosure. While we strive to use reasonable security measures, please be aware that no method of transmission over the Internet or method of electronic storage is entirely secure; we cannot guarantee absolute security.

6. Your Rights

Under the UK GDPR, you have the following rights regarding your personal information:

- Access: You have the right to request copies of your personal data.

- Rectification: You can request that we correct any inaccurate or incomplete information.

- Erasure: You have the right to request the deletion of your personal data, subject to certain legal exceptions.

- Restriction of Processing: You can request that we restrict the processing of your personal data under certain conditions.

-Data Portability: You have the right to request that we transfer the data we have collected to another organisation or directly to you, under certain conditions.

To exercise any of these rights, please contact us in writing.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and to gather information about our users. You can manage your cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be communicated via this page, with an updated effective date. We recommend that you review this Privacy Policy periodically to stay informed about how we are protecting your information.