Job Title: Reception/Admin Assistant
Hours: 21 hours per week
Rate of Pay: £12.60 per hour
Must be available to work set hours (Tues – Thurs, 9am–5pm).
Contract: Fixed-Term Contract – ending 31st December 2025 (extension subject to funding)
Location: The Connie, 39 Conisborough Road, G34 9QN
Additional Requirements
A PVG check is required for this role.
Deadline: Monday 15th June 5 pm
About the Role
We are seeking a reliable and professional Reception/Admin Assistant to support the delivery of key services such as employability, welfare rights, and community-based programs. This vital front-facing role will ensure the smooth running of reception and administrative functions across our sites.
As the first point of contact for many visitors and callers, you’ll provide a welcoming and efficient service, helping people access support, book appointments, and find the right information.
Key Responsibilities
Reception & Administration
Greet visitors and manage reception duties in a professional and friendly manner.
Answer incoming calls and manage general enquiries by phone, email, and in person.
Support weekly drop-in sessions and community courses by handling sign-ins and materials.
Book appointments for staff-led services, including employability and welfare rights support.
Maintain accurate records of appointments, attendance, and referrals.
Manage general administrative tasks including photocopying, filing, and handling mail.
Personal Attributes
Friendly, approachable, and customer focused.
Confident managing sensitive information and maintaining confidentiality.
Willingness to support colleagues and contribute to the broader goals of the organisation.
Skills and Competencies
Excellent communication and interpersonal skills.
Strong organisational skills with the ability to multitask.
Competent in using Microsoft Office (Word, Excel, Outlook).
Able to work independently and as part of a team.
Reliable and punctual, with a professional attitude.
Person Specification
Experience and Knowledge
Previous experience in a receptionist or admin support role (preferred).
Comfortable working with the public and supporting a diverse range of service users.
Knowledge of local support services or community projects is an advantage.
Facility Support
Be a designated key holder, responsible for opening and securing the building when needed.
Monitor and report any issues with facilities or supplies.
Assist in the preparation of meeting rooms and event spaces as required.